Director of Oareborough Consulting

Two people sharing concepts

“Ah Yes, I Remember it Well!” Why Knowledge Management Matters

Access to essential information and the ability to apply it with full knowledge of its implications are essential to all services. IT Services have long depended on knowledge management. What does one have to do to keep the information flowing? The European Committee for Standardization suggests the definition: “Knowledge is the combination of data and information,…

Butterfly on a leaf

Inside Change

What are the practical measures that need to be taken to establish belief in change and to manage it successfully? William Hooper reports from inside a service transformation. This article was originally published in Business Strategy Review Issue 4 2013 and is reproduced with permission. Inside Change_Business Strategy Review {Click on the link for free…