The way in which someone works is critical to assessing whether they are a good fit to the particular need and situation. Clients and others have said the following about working with us:

business conflict

Resolve Disputes

I have had the distinct pleasure and luck of working with William on a long running commercial court case that required expert input. I have found William to be exceptionally professional and detailed in his approach. Both his subject matter knowledge and his experience and knowledge of what is required of independent expert witnesses are superb. He has brought real value to the case and is a pleasure to work with. He is very prompt in his responses which are always carefully considered. In our experience he interacts very well with opposing legal teams and opposing expert witnesses. I have no hesitation in recommending his services.

Sam S. Solicitor

William was referred to us by a highly regarded barrister’s Chambers specialising in IT disputes and he did not disappoint.  He was able to cut through complex factual and technical disputes and ultimately helped us to manage the matter to a successful resolution.  He was very thorough and detailed in his approach and was a pleasure to work with.

Anthony R. Solicitor

The matter of X v Y settled at mediation and I am sure your report did assist in bringing the settlement to a level which pleased our client.  Thanks again for your assistance in the matter.

Claire S. Solicitor

May I take this opportunity to thank you for the excellent manner in which you have dealt with the task of producing this report.

In particular I would like to thank you for the immediate, detailed and patient responses to our communications, for having kept us appraised as to the progress of your work at all stages, and for producing a detailed report addressing every issue on which we have sought your expertise.

Counsel, whom you will meet in court when you will give your oral evidence in this trial,  has asked me to also thank you on his behalf for your work so far.

Should our Firm or any other colleague in the profession ever require the services of an expert in your field I will not hesitate to highly recommend you.

Diana V. Solicitor

The XXXX matter is rumbling on though a settlement meeting is lined up for next week. One of the sticking points has been the allegations regarding the quality of services provided by XXXX and your report has been very helpful in that regard.

Kate S. Solicitor

Invigorate Performance

Excellent engagement of the stakeholders at all levels – very high quality end of programme feedback and lessons learned produced.

Jacqui G. Head of Operations

I have worked on the transition from one incumbent supplier to a new ITO with the work led by William Hooper.  Throughout this work, the team have been diligent, attentive to detail, clear in communications, and thorough in the processes necessary to ensure the Authority met its own obligations and carefully tracked those of the supplier.  This was achieved by being robust with the outgoing incumbent, maintaining an excellent relationship with the new supplier and recommending areas to enforce changes where necessary.  Delivery was by a combination of local team and offshore administrative and analytical support to achieve rapid response, balanced with good value.  William was an integral member of the client team and relied on to inform key contractual, commercial, and service delivery decisions.  I would have no hesitation in recommending William’s support to other organisations.

Nick R. Director of Digital Services

William’s attention to detail, planning, business and commercial knowledge has really helped get the team to the best possible place.

Jayne E. Director Live Services

Group of business people discuss a contract

Form Service Relationships

William was the customer representative on an IT Outsourcing contract. We worked very closely together in determining the parameters and acceptance criteria for key milestones on the programme. I found William a pleasure to work with. His style is one of precision, yet pragmatism. He understands the need for clear requirements and balances this with practicality and an understanding of the overall strategic picture.

Lloyd S. Supplier Commercial Manager

William showed his ability to accurately and innovatively craft a proposition and think strategically, drafting and creating the programme….I found William to be conscientious, proactive and focused on  business value as opposed to the mechanics of creation that so many people overly focus on.

Maggie B. Sales Director

Very sorry to hear of your impending departure, especially as you have brought a modicum of sanity, some acute insight and no small measure of humour to proceedings thus far. I send our very best wishes to you for your next engagement!

Ian S. Supplier Commercial Manager

Transform Business

The critical success factors for the programme were to build process integrity, adherence to process by the people, aligning the people and the leadership. The future state of this programme had to be identified quickly, built and delivered to demanding timescales without damaging the business. This proceeded very competently and delivered an aligned solution that is a significant step change for [the business]. This objective has been met. William has led with a huge amount of personality and demonstrated many positive personal values. He is seen as a huge asset to the organisation and we are very grateful for his contribution.

Jacqueline P Business Change Manager

The future state of this programme had to be identified quickly, built and delivered to demanding timescales without damaging a unique part of the business. This proceeded very competently and delivered an aligned solution which was a significant step change. People and attitude had to be changed with alignment of the leadership team.

Paul F. Operations Manager

I have found William to be an excellent programme manager. He has provided a clear vision for the transformation programme and his passion for its delivery is motivating for the team and client. He manages the stakeholders well, targeting their individual and collective needs to obtain buy-in and support.

Sam S. Delivery team member

Butterfly on a leaf

Suppliers Worked With

Selected Client Organisations