Assessing Design Quality in IT Contracts
What can a customer do when drafting a contract to insulate against the risk of failure? How to implement operational measures in delivery? What can an expert do to clarify the issues for the court?
Details
Digital Disputes
The implications for those seeking redress in disputed digital transformation programmes. Characteristics of digital transformation. Analysing failures to determine cause.
Details
Making Decisions Judicially
A book review. This is a guide for those charged with making decisions in court, a tribunal or other formal decision-making environment.
Details
A Stitch in Time: recovering distressed IT projects
What can you do to recover a broken IT relationship and recover an operational service?
Details
Digital Transformation and Disputes
What is digital transformation? Where do the risks lie that may result in disputes between customer and supplier?
Musings on what can be known, contracting, and consequences of the unknown.
Managing a legal dispute arising from a failed IT project: Part 2
In previous articles we looked at the common reasons why IT projects go wrong and the steps parties can take to manage a project which is slipping off track. This two part article considers the resolution of a dispute through legal proceedings. In part 1 we covered the fundamental issues of preparation, issuing proceedings and…
Details
Managing a legal dispute arising from a failed IT project: Part 1
we consider the resolution of a dispute through legal proceedings. In this part, we review the fundamental issues of preparation, issuing proceedings and evidence. Part II will look at settlement negotiations and the trial.
Details
Investigating Artificial Intelligence: disputes, compliance and explainability
An AI system may need to be investigated as part of a dispute, for compliance or to aid explanation. This helps you define what should be investigated.
Details
Managing failing IT and outsourcing projects
In a companion piece to their recent article on the reasons for IT project failure, Lee Gluyas and William Hooper review the steps that can be taken to protect a position where a project is failing but recovery is being attempted. IT projects can be lengthy and complex, especially where they are part of a…
Details