Recovering a Failing IT Outsource Service

Eavesdrop on a conversation between two senior IT staff of a fictitious company charged with the successful execution of an outsourced arrangement that has just passed its two-year anniversary.  Gain an insight into the difficulties they are experiencing, their search for the root causes and their development of a plan to deliver targeted improvement.  The…

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Intellectual Property, Artificial Intelligence and Outsourcing

Outsourcing contracts have long contained intellectual property clauses. How do old abuses and recent changes in technology and business influence these and what the parties should be interested in? Intellectual property (IP) has long been a difficult subject. Many have found to their cost that their rights differ from what they expect. The timing of…

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