Hand reaching through reports to a computer

Numbers, Numbers Everywhere

Many a governance body and service manager sees themselves as drowning in report data, but intelligence to inform decision-making and drive the business forward is elusive. How to get to brief, succinct relevance that informs and drives performance? Samuel Taylor Coleridge related his Rime of the Ancient Mariner in which the grey-beard loon narrates his…

Two heads with connected thought

“Mind the Gap!” Business’ Relationship with IT

Business users and IT (and other services) departments love to be rude about each other. Mutual incomprehension and worse frequently reign. What can be done to establish and maintain a healthy relationship and the high quality of service alignment? The gap between Business and IT has long been deep. IT people too often have little…

Galileo Galilei portrait, holding telescope with a starry sky

Project Delusion

Projects have been running over-budget and late since the Pharaohs built their tombs. Since then, good practice has been published and qualifications have been established, so why do projects and programmes still go wrong? Whilst most projects slightly over-run, a significant minority goes catastrophically bad, even sinking their host companies. What can you do to…

Celtic knot brooch

The Challenges of Integrating Service

There are many aspects of building a multi-supplier model that must be managed concurrently. This post focuses on the governance and operational conditions that must be established for successful Service Integration and Management (SIAM) and Systems Integration (SI). Not least of these is the skills and attitude needed within the retained governance. Transition No service…