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Daily Archives: 23rd December 2013

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Hand reaching through reports to a computer

Numbers, Numbers Everywhere

Invigorating Services, Outsourcing and Service ManagementBy William Hooper23rd December 2013Leave a comment

Many a governance body and service manager sees themselves as drowning in report data, but intelligence to inform decision-making and drive the business forward is elusive. How to get to brief, succinct relevance that informs and drives performance? Samuel Taylor Coleridge related his Rime of the Ancient Mariner in which the grey-beard loon narrates his…

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