Recovering a Failing IT Outsource Service

Eavesdrop on a conversation between two senior IT staff of a fictitious company charged with the successful execution of an outsourced arrangement that has just passed its two-year anniversary.  Gain an insight into the difficulties they are experiencing, their search for the root causes and their development of a plan to deliver targeted improvement.  The…

A head constructed from road signs

Shrink an Agile Business Case

There is a fiction that suggests that business decisions are made on purely utilitarian grounds. Psychologists have shown convincingly that people value the avoidance of loss far more highly than capturing gains. There are many and significant implications for those seeking to implement change, particularly in an agile environment. The Agile Manifesto The Agile Manifesto and associated…