A Stitch in Time: recovering distressed IT projects
What can you do to recover a broken IT relationship and recover an operational service?
Digital Transformation and Disputes
What is digital transformation? Where do the risks lie that may result in disputes between customer and supplier?
Musings on what can be known, contracting, and consequences of the unknown.
Managing a legal dispute arising from a failed IT project: Part 2
In previous articles we looked at the common reasons why IT projects go wrong and the steps parties can take to manage a project which is slipping off track. In this two part article we consider the resolution of a dispute through legal proceedings. In part 1 we covered the fundamental issues of preparation, issuing…
Managing a legal dispute arising from a failed IT project: Part 1
we consider the resolution of a dispute through legal proceedings. In this part, we review the fundamental issues of preparation, issuing proceedings and evidence. Part II will look at settlement negotiations and the trial.
Investigating Artificial Intelligence: disputes, compliance and explainability
An AI system may need to be investigated as part of a dispute, for compliance or to aid explanation. This helps you define what should be investigated.
Managing failing IT and outsourcing projects
In a companion piece to their recent article on the reasons for IT project failure, Lee Gluyas and William Hooper review the steps that can be taken to protect a position where a project is failing but recovery is being attempted. IT projects can be lengthy and complex, especially where they are part of a…
Whose fault is it anyway? Why complex IT and outsourcing projects fail
Lee Gluyas and William Hooper review the common reasons for project failure and the steps which customers and suppliers (and those advising them) can take to minimise the risks. Complex IT and outsourcing projects are prone to delay. Some are abandoned in acrimony before completion. Whilst each failed project goes wrong for its own reasons,…
Intellectual Property – Hidden Treasure?
Why ignoring the matter of intellectual property may come back to bite you. Intellectual property can sound like an esoteric subject and one that mos people manage happily to ignore most of the time. But it has some big implications. In days of old, capital appeared to rule. Big companies owned big things and lots…
Recovering a Failing IT Outsource Service
Eavesdrop on a conversation between two senior IT staff of a fictitious company charged with the successful execution of an outsourced arrangement that has just passed its two-year anniversary. Gain an insight into the difficulties they are experiencing, their search for the root causes and their development of a plan to deliver targeted improvement. The…
Whose fault is it Anyway? Why IT Projects Fail (Part 2: The Supplier’s Fault)
IT projects are complex, prone to delay and often fail to deliver the expected benefits, or any at all. Whilst each project is different, the reasons for failure are often similar. Sometimes the fault lies with the supplier, sometimes with the customer, frequently both. In this article, we look at common failings on the part…
