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Category Archives: IT and Outsourcing Disputes

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Software Testing

Software Quality and Testing: A Primer

Forming Service Relationships, IT and Outsourcing Disputes, OtherBy William Hooper10th April 2025Leave a comment

A primer on software testing for contentious and transaction lawyers. Types of testing, what it aims to do and how to use this knowledge in contracting and disputes.

WHR The Professor's Invention for Peeling potatoes

How Software Is Designed and Built

Forming Service Relationships, IT and Outsourcing DisputesBy William Hooper9th December 2024Leave a comment

How software is designed and built. Its effect on value to a customer. Waterfall, agile and hacking. Iterative design and delivery and the benefits of iteration.

Quality Assurance and measurement

Assessing Design Quality in IT Contracts

Forming Service Relationships, IT and Outsourcing DisputesBy William Hooper8th May 2024Leave a comment

What can a customer do when drafting a contract to insulate against the risk of failure? How to implement operational measures in delivery? What can an expert do to clarify the issues for the court?

Digital Transformation

Digital Disputes

Business Transformation, IT and Outsourcing DisputesBy William Hooper12th April 2024Leave a comment

The implications for those seeking redress in disputed digital transformation programmes. Characteristics of digital transformation. Analysing failures to determine cause.

Distressed man in front of computer racks

A Stitch in Time: recovering distressed IT projects

IT and Outsourcing DisputesBy William Hooper26th July 2022Leave a comment

What can you do to recover a broken IT relationship and recover an operational service?

Digital Transformation and Disputes

Business Transformation, IT and Outsourcing DisputesBy William Hooper8th December 2021Leave a comment

What is digital transformation? Where do the risks lie that may result in disputes between customer and supplier?
Musings on what can be known, contracting, and consequences of the unknown.

Managing a legal dispute arising from a failed IT project: Part 2

IT and Outsourcing DisputesBy William Hooper19th January 2021Leave a comment

In previous articles we looked at the common reasons why IT projects go wrong and the steps parties can take to manage a project which is slipping off track. This two part article considers the resolution of a dispute through legal proceedings. In part 1 we covered the fundamental issues of preparation, issuing proceedings and…

Managing a legal dispute arising from a failed IT project: Part 1

IT and Outsourcing DisputesBy William Hooper13th January 2021Leave a comment

we consider the resolution of a dispute through legal proceedings. In this part, we review the fundamental issues of preparation, issuing proceedings and evidence. Part II will look at settlement negotiations and the trial.

Investigation of AI

Investigating Artificial Intelligence: disputes, compliance and explainability

IT and Outsourcing DisputesBy William Hooper2nd December 2020Leave a comment

An AI system may need to be investigated as part of a dispute, for compliance or to aid explanation. This helps you define what should be investigated.

Managing failing IT and outsourcing projects

IT and Outsourcing DisputesBy William Hooper22nd September 2020Leave a comment

In a companion piece to their recent article on the reasons for IT project failure, Lee Gluyas and William Hooper review the steps that can be taken to protect a position where a project is failing but recovery is being attempted. IT projects can be lengthy and complex, especially where they are part of a…

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