Whose fault is it Anyway? Why IT Projects Fail (Part 2: The Supplier’s Fault)
In this article, we look at common failings on the part of suppliers and steps which they can take to avoid them.
Whose Fault is it Anyway? Why IT Projects Fail (Part 1: The Customer’s Fault)
Common failings on the part of customers in IT project delivery and steps which they can take to avoid them.
The Failure of a Service
Summer 2014 has seen the spectacular failure of a number of services. Some important lessons have been drawn from these. What are they and how should they affect services and the way they are run? We all make mistakes. One of the key differentiators for service suppliers is the way that they recover from them.…
Parting is Such Sweet Sorrow: Managing Service Exit
Juliet’s farewell to Romeo was full of remorseful kisses. For some approaching the end of a sourcing agreement, the move cannot come too soon. How can you minimise the pain of partition? Most attention is paid to transition in. Here we look from the perspective of the terminating operation. Why Exit? Most agreements run their…
“Mind the Gap!” Business’ Relationship with IT
Business users and IT (and other services) departments love to be rude about each other. Mutual incomprehension and worse frequently reign. What can you do to establish and maintain a healthy relationship and the high quality of service alignment? The gap between Business and IT has long been deep. IT people too often have little…
