The General Data Protection Regulation (GDPR) becomes effective on 25th May 2018. Those who assume that this is all to do with IT and Security are likely to have a rude surprise. Are you ready or is a serious threat hanging over you? St John the Divine prophesied the Four Riders of the Apocalypse: Conquest, War, Famine and…
My dear son, It is a cold December evening. Manchester’s wind is raging on the window of my hotel, tears running down its face. A sad end to a good day. It was good to share a meal with you on Sunday, distracting you briefly from your university studies. As we spoke about your hopes…
The reason for making any change is that there is an expectation that the new state will be sufficiently better than the current to justify the effort of undergoing the change. In business as usual, the customer needs to be sure that the service performs. Why do expected benefits so often not arise, and what…