Recovering a Failing IT Outsource Service

Eavesdrop on a conversation between two senior IT staff of a fictitious company charged with the successful execution of an outsourced arrangement that has just passed its two-year anniversary.  Gain an insight into the difficulties they are experiencing, their search for the root causes and their development of a plan to deliver targeted improvement.  The…

Head with keyhole and digital background

Intellectual Property, Artificial Intelligence and Outsourcing

Outsourcing contracts have long contained intellectual property clauses. How do old abuses and recent changes in technology and business influence these and what the parties should be interested in? Intellectual property (IP) has long been a difficult subject. Many have found to their cost that their rights differ from what they expect. The timing of…


Getting Multiple Suppliers to Work Together

Multi-supplier service is all the rage, together with its linking agent Service Integration and Management (SIAM). Wonderful in theory… How does one practically get multiple parties to collaborate towards a common end? It was recognised early in the development of multi-supplier models that there needed to be a unifying agent. A great deal of time…