CEOs have long seen the potential for technical innovation to steal a march on their competition. Some like Google and Amazon have consummately reinvented their industries this way. Achieving the goal is however desperately difficult. What could you do to define the vision, business model and deliver appropriate technology to support them? The Prize Strategists…
The reason for making any change is that there is an expectation that the new state will be sufficiently better than the current to justify the effort of undergoing the change. How can a business case be supported by the reliable management of benefits to capture more of the expected return? Art enlivens the soul.…
There are few matters raising as much heat and as little light in service provision as innovation. Customers are often aggrieved that they do not gain the competitive advantage they think they have paid for. How can you gain competitive advantage from innovation by sourcing services effectively? At the start of an assignment some time…
Ways to make decisions well. Guarding against bias. Governance. Major incident response and making decisions under pressure.
The degree of change required to transform service provision from a prime model to one that engages multiple suppliers is significant. The many strands involved mean that it is not a simple issue that can be bought-in and forgotten. In this article, I concentrate on the job of implementation rather than sourcing and seek to point to some…
Projects have been running over-budget and late since the Pharaohs built their tombs. Since then, good practice has been published and qualifications have been established, so why do projects and programmes still go wrong? Whilst most projects slightly over-run, a significant minority goes catastrophically bad, even sinking their host companies. What can you do to…
There are many aspects of building a multi-supplier model that must be managed concurrently. This post focuses on the governance and operational conditions that must be established for successful Service Integration and Management (SIAM) and Systems Integration (SI). Not least of these is the skills and attitude needed within the retained governance. Transition No service…
Every sponsor with whom I have ever worked has wanted quick wins in the bag. This is not just impatience, although there is normally a good dose of that. A sponsor must have put their own credibility on the line in making the case for change, and needs to hold the leading coalition together, sometimes…
