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Tag Archives: Risk Management

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  2. Entries tagged with "Risk Management"

Software Testing

Software Quality and Testing: A Primer

Forming Service Relationships, IT and Outsourcing Disputes, OtherBy William Hooper10th April 2025Leave a comment

A primer on software testing for contentious and transaction lawyers. Types of testing, what it aims to do and how to use this knowledge in contracting and disputes.

Digital Transformation and Disputes

Business Transformation, IT and Outsourcing DisputesBy William Hooper8th December 2021Leave a comment

What is digital transformation? Where do the risks lie that may result in disputes between customer and supplier?
Musings on what can be known, contracting, and consequences of the unknown.

Green shoots emerge from fire

Corporate Resilience and Continuity

Invigorating ServicesBy William Hooper4th June 2020Leave a comment

The onset of the virus caught most napping. Some organisations sprang into action and responded effectively. Others are still searching government web-pages in the hope they will tell them what to do. Many will go out of business. How can you use this crisis to best improve your own corporate resilience? In 2016, Tesco managers…

Violin and Music at rest

The Mathematician and the Music Maker

Forming Service RelationshipsBy William Hooper9th April 2015Leave a comment

There are many models by which a service may be priced and a deal constructed. Whatever the approach used, there are considerations that both of the parties should weigh before they agree. What is likely to be going on and how can you obtain the best outcome? During the process of engagement between customer and…

Business people as puppets

A Healthy Influence

Outsourcing and Service ManagementBy William Hooper5th March 2015Leave a comment

Success in delivering change is dependent upon the ability of project managers and others to wield influence, build support and overcome resistance. Services, projects and companies are social entities supported by human endeavour. Personal agendas and relationships shape their functions. Project managers can engage to advantage, or ignore social influence at their peril. A new…

Check-Mate in chess

A Winning Approach Outshines the Competition

Forming Service RelationshipsBy William Hooper10th October 2014Leave a comment

The quality of the approach taken has a strong influence on the success of any endeavour. Whilst some deliver with élan, others fail pitifully. The injection of constructive competition can stimulate energy and challenge participants to raise their game. The approach to a project or service captures the essence of the way in which the…

teddy bear in a dismal scene

The Failure of a Service

IT and Outsourcing Disputes, Outsourcing and Service ManagementBy William Hooper9th September 2014Leave a comment

Summer 2014 has seen the spectacular failure of a number of services. Some important lessons have been drawn from these. What are they and how should they affect services and the way they are run? We all make mistakes. One of the key differentiators for service suppliers is the way that they recover from them.…

A tearful bride

A Marriage made in Heaven or a One-Night Stand?

Forming Service Relationships, Outsourcing and Service ManagementBy William Hooper29th April 2014Leave a comment

The choice of partner can have profound effects, in love and in commerce. Few get married with the intent of immediate divorce. What considerations should sway your selection of IT managed service partner? A good selection results in your finding the party that delivers you the best value solution to your need. The Office of…

Head with keyhole and digital background

Stealing a March: Using Innovation to Beat the Competition

Business TransformationBy William Hooper14th November 2013Leave a comment

CEOs have long seen the potential for technical innovation to steal a march on their competition. Some like Google and Amazon have consummately reinvented their industries this way. Achieving the goal is however desperately difficult. What could you do to define the vision, business model and deliver appropriate technology to support them? The Prize Strategists…

A meteorite strikes the Earth

Why do Good People Make Bad Calls in a Crisis?

Invigorating Services, Outsourcing and Service ManagementBy William Hooper6th September 2013Leave a comment

Ways to make decisions well. Guarding against bias. Governance. Major incident response and making decisions under pressure.

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