Digital Transformation and Disputes
What is digital transformation? Where do the risks lie that may result in disputes between customer and supplier?
Musings on what can be known, contracting, and consequences of the unknown.
Corporate Resilience and Continuity
The onset of the virus caught most napping. Some organisations sprang into action and responded effectively. Others are still searching government web-pages in the hope they will tell them what to do. Many will go out of business. How can you use this crisis to best improve your own corporate resilience? In 2016, Tesco managers…
The Mathematician and the Music Maker
There are many models by which a service may be priced and a deal constructed. Whatever the approach used, there are considerations that both of the parties should weigh before they agree. What is likely to be going on and how can you obtain the best outcome? During the process of engagement between customer and…
A Healthy Influence
Success in delivering change is dependent upon the ability of project managers and others to wield influence, build support and overcome resistance. Services, projects and companies are social entities supported by human endeavour. Personal agendas and relationships shape their functions. Project managers can engage to advantage, or ignore social influence at their peril. A new…
A Winning Approach Outshines the Competition
The quality of the approach taken has a strong influence on the success of any endeavour. Whilst some deliver with élan, others fail pitifully. The injection of constructive competition can stimulate energy and challenge participants to raise their game. The approach to a project or service captures the essence of the way in which the…
The Failure of a Service
Summer 2014 has seen the spectacular failure of a number of services. Some important lessons have been drawn from these. What are they and how should they affect services and the way they are run? We all make mistakes. One of the key differentiators for service suppliers is the way that they recover from them.…
A Marriage made in Heaven or a One-Night Stand?
The choice of partner can have profound effects, in love and in commerce. Few get married with the intent of immediate divorce. What considerations should sway your selection of IT managed service partner? A good selection results in your finding the party that delivers you the best value solution to your need. The Office of…
Stealing a March: Using Innovation to Beat the Competition
CEOs have long seen the potential for technical innovation to steal a march on their competition. Some like Google and Amazon have consummately reinvented their industries this way. Achieving the goal is however desperately difficult. What could you do to define the vision, business model and deliver appropriate technology to support them? The Prize Strategists…
Why do Good People Make Bad Calls in a Crisis?
Ways to make decisions well. Guarding against bias. Governance. Major incident response and making decisions under pressure.
Project Delusion
Projects have been running over-budget and late since the Pharaohs built their tombs. Since then, good practice has been published and qualifications have been established, so why do projects and programmes still go wrong? Whilst most projects slightly over-run, a significant minority goes catastrophically bad, even sinking their host companies. What can you do to…
