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Daily Archives: 6th September 2013

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A meteorite strikes the Earth

Why do Good People Make Bad Calls in a Crisis?

Invigorating Services, Outsourcing and Service ManagementBy William Hooper6th September 2013Leave a comment

A major incident is the stuff of nightmares. Something has already gone colossally wrong, and there is so much potential to make it worse. Reputations and more are on the line and everyone is tense. What is it that differentiates those that handle this well from those that foul it up? Process is Not Enough…

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