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Tag Archives: Transformation

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  2. Entries tagged with "Transformation"

Digital Transformation

Digital Disputes

Business Transformation, IT and Outsourcing DisputesBy William Hooper12th April 2024Leave a comment

The implications for those seeking redress in disputed digital transformation programmes. Characteristics of digital transformation. Analysing failures to determine cause.

Digital Transformation and Disputes

Business Transformation, IT and Outsourcing DisputesBy William Hooper8th December 2021Leave a comment

What is digital transformation? Where do the risks lie that may result in disputes between customer and supplier?
Musings on what can be known, contracting, and consequences of the unknown.

The Smart City

Maximising Success with AI

Business TransformationBy William Hooper26th October 2020Leave a comment

How you maximise your chances of success with AI

Crashing Aeroplane

Whose fault is it anyway? Why complex IT and outsourcing projects fail

IT and Outsourcing DisputesBy William Hooper8th July 2020Leave a comment

Lee Gluyas and William Hooper review the common reasons for project failure and the steps which customers and suppliers (and those advising them) can take to minimise the risks. Complex IT and outsourcing projects are prone to delay. Some are abandoned in acrimony before completion. Whilst each failed project goes wrong for its own reasons,…

A person's head with inner workings and digitised background

Asking the Right Questions

Business Transformation, Forming Service RelationshipsBy William Hooper20th September 2016Leave a comment

The formation of a good sourcing agreement relies on clear thinking and agreement between the parties on what is to be done, why and how. The market and technology are changing so rapidly that the next agreement is likely to bear little resemblance to the last. How to make sure we ask the right questions…

Contracting for Multi-Supplier DevOps

Forming Service RelationshipsBy William Hooper28th July 2016Leave a comment

Just when multi-supplier (also known as SIAM) contracting is starting to get under control, DevOps emerges. This article looks at the interaction of the two for the design of retained and sourced IT operations. The implications for service contracts are profound and largely un-tested. The pages of management journals have been liberally sprinkled with fads…

Results bouncing off a trampoline

Building Service Capability

Forming Service Relationships, Invigorating ServicesBy William Hooper17th February 2016Leave a comment

The concept of “capability” has long been used in strategic analysis to establish defensible leadership. What are the capabilities that leading service providers and customers are establishing? How do you assess the difference between hype and substance? The bar of acceptable performance has always risen over time. Right now, the rate of change seems to…

Group of business people discuss a contract

A Contract to Transform

Business Transformation, Outsourcing and Service ManagementBy William Hooper16th February 2015Leave a comment

Weaknesses revealed by incidents of contract management of G4S and Serco have shocked the UK government. At a time that both public and private sectors depend ever more heavily on their service suppliers, what are the lessons to be drawn? In July 2013 serious malpractice was exposed in contracts for the electronic tagging of prisoners…

Check-Mate in chess

A Winning Approach Outshines the Competition

Forming Service RelationshipsBy William Hooper10th October 2014Leave a comment

The quality of the approach taken has a strong influence on the success of any endeavour. Whilst some deliver with élan, others fail pitifully. The injection of constructive competition can stimulate energy and challenge participants to raise their game. The approach to a project or service captures the essence of the way in which the…

Team Strives to build a puzzle-wall

Business Models: A Compelling Story

Business Transformation, Forming Service RelationshipsBy William Hooper13th May 2014Leave a comment

Business models have been around for years in one form or another. How can you use them effectively to use support plans for business transformation or outsourcing? What is a Business Model? A Business model brings together a high-level view of the whole business that addresses: Why Construct a Business Model? The nature of business…

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