Maximising Success with AI
How you maximise your chances of success with AI
Asking the Right Questions
The formation of a good sourcing agreement relies on clear thinking and agreement between the parties on what is to be done, why and how. The market and technology are changing so rapidly that the next agreement is likely to bear little resemblance to the last. How to make sure we ask the right questions…
Contracting for Multi-Supplier DevOps
Just when multi-supplier (also known as SIAM) contracting is starting to get under control, DevOps emerges. This article looks at the interaction of the two for the design of retained and sourced IT operations. The implications for service contracts are profound and largely un-tested. The pages of management journals have been liberally sprinkled with fads…
Shrink an Agile Business Case
There is a fiction that suggests that business decisions are made on purely utilitarian grounds. Psychologists have shown convincingly that people value the avoidance of loss far more highly than capturing gains. There are many and significant implications for those seeking to implement change, particularly in an agile environment. The Agile Manifesto The Agile Manifesto and associated…
Building Service Capability
The concept of “capability” has long been used in strategic analysis to establish defensible leadership. What are the capabilities that are being established by leading service providers and customers? How do you assess the difference between hype and substance? The bar of acceptable performance has always risen over time. Right now, the rate of change…
A Contract to Transform
The UK government has been shocked by the weaknesses in its commissioning and contract management of services revealed by the G4S and Serco incidents. At a time that both public and private sectors depend ever more heavily on their service suppliers, what are the lessons to be drawn? In July 2013 serious malpractice was found…
A Winning Approach Outshines the Competition
The success of any endeavour is hugely influenced by the quality of the approach taken. Whilst some deliver with élan, others fail pitifully. The injection of constructive competition can stimulate energy and challenge participants to raise their game. The approach to a project or service captures the essence of the way in which the objectives…
Business Models: A Compelling Story
Business models have been around for years in one form or another. How can their use support those considering business transformation or outsourcing? What is a Business Model? A Business model brings together a high-level view of the whole business that addresses: The proposition to its customers The revenue and charging approach, what it charges…
Time for CFOs to Focus on Behavioural Change: the Key to Sustainable Cost Transformation
Now that the economic climate is getting milder, many finance leaders are moving away from bolting down expenditure and are instead seeking investments to support growth or finally releasing funds for deferred projects. But the market is still fragile and it is unclear as to whether trading volumes and margins will return to the levels…
Inside Change
What are the practical measures that need to be taken to establish belief in change and to manage it successfully? William Hooper reports from inside a service transformation. This article was originally published in Business Strategy Review Issue 4 2013 and is reproduced with permission. Inside Change_Business Strategy Review {Click on the link for free…
