Maximising Success with AI
How you maximise your chances of success with AI
Of Exit and Brexit
Outsourcing agreements come to an end, just as do some political treaties. What can those steering the perils of partition learn from each other? There are few experiences as visceral as the turmoil of politics. As a British citizen, I have taken my part and cast my vote on 23rd June, 2016. The comparison of…
A Healthy Influence
Success in delivering change is dependent upon the ability of project managers and others to wield influence, build support and overcome resistance. Services, projects and companies are social entities supported by human endeavour. Personal agendas and relationships shape their functions. Project managers can engage to advantage, or ignore social influence at their peril. A new…
A Winning Approach Outshines the Competition
The quality of the approach taken has a strong influence on the success of any endeavour. Whilst some deliver with élan, others fail pitifully. The injection of constructive competition can stimulate energy and challenge participants to raise their game. The approach to a project or service captures the essence of the way in which the…
The Failure of a Service
Summer 2014 has seen the spectacular failure of a number of services. Some important lessons have been drawn from these. What are they and how should they affect services and the way they are run? We all make mistakes. One of the key differentiators for service suppliers is the way that they recover from them.…
The Great Thing About Standards….
Standardising is so inherently appealing that most people happily accept it as a good thing, until the time comes to make it work. Are you to be like the company with 800 desktop builds for each 1000 staff? What are the costs, benefits, limits and practicalities of standardising service practice? Standardisation can apply to many things:…
Business Models: A Compelling Story
Business models have been around for years in one form or another. How can you use them effectively to use support plans for business transformation or outsourcing? What is a Business Model? A Business model brings together a high-level view of the whole business that addresses: Why Construct a Business Model? The nature of business…
Service Transition: Delivering the Promise
The contract has been signed. Champagne has been consumed. The hangover is over – or is it just beginning? It takes many organisations two years or more to get a new service up and running effectively. In these times of short contract duration, expectations of flick-a-switch cloud services and agile delivery, what can you do…
Inside Change
What are the practical measures that need to be taken to establish belief in change and to manage it successfully? William Hooper reports from inside a service transformation. This article was originally published in Business Strategy Review Issue 4 2013 and is reproduced with permission. Inside Change_Business Strategy Review {Click on the link for free…
Numbers, Numbers Everywhere
Many a governance body and service manager sees themselves as drowning in report data, but intelligence to inform decision-making and drive the business forward is elusive. How to get to brief, succinct relevance that informs and drives performance? Why is Reporting Such a Problem? I have seen, and indeed found myself in the middle of,…