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Tag Archives: Contract management

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  2. Entries tagged with "Contract management"

Group of business people discuss a contract

A Contract to Transform

Business Transformation, Outsourcing and Service ManagementBy William Hooper16th February 2015Leave a comment

Weaknesses revealed by incidents of contract management of G4S and Serco have shocked the UK government. At a time that both public and private sectors depend ever more heavily on their service suppliers, what are the lessons to be drawn? In July 2013 serious malpractice was exposed in contracts for the electronic tagging of prisoners…

a broken heart

Parting is Such Sweet Sorrow: Managing Service Exit

IT and Outsourcing Disputes, Outsourcing and Service ManagementBy William Hooper3rd March 2014Leave a comment

Juliet’s farewell to Romeo was full of remorseful kisses. For some approaching the end of a sourcing agreement, the move cannot come too soon. How can you minimise the pain of partition? Most attention is paid to transition in. Here we look from the perspective of the terminating operation. Why Exit? Most agreements run their…

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