A Stitch in Time: recovering distressed IT projects
What can you do to recover a broken IT relationship and recover an operational service?
What can you do to recover a broken IT relationship and recover an operational service?
Multi-supplier service is all the rage, together with its linking agent Service Integration and Management (SIAM). Wonderful in theory. How does one practically get multiple parties to collaborate towards a common end? It was recognised early in the development of multi-supplier models that there needed to be a unifying agent. A great deal of time…
The formation of a good sourcing agreement relies on clear thinking and agreement between the parties on what is to be done, why and how. The market and technology are changing so rapidly that the next agreement is likely to bear little resemblance to the last. How to make sure we ask the right questions…
Just when multi-supplier (also known as SIAM) contracting is starting to get under control, DevOps emerges. This article looks at the interaction of the two for the design of retained and sourced IT operations. The implications for service contracts are profound and largely un-tested. The pages of management journals have been liberally sprinkled with fads…
In the 1980s it was simple: there was little sourced service. Then came the bandwagon and many jumped on, keeping the thinnest retained shell. What are the challenges now as the pendulum of fashion and practice continues to swing? Trends in the Market Some projections of future events are little more than crystal-ball gazing. Others…
In this article, we look at common failings on the part of suppliers and steps which they can take to avoid them.
Common failings on the part of customers in IT project delivery and steps which they can take to avoid them.
Service Integration and Management (SIAM), and the closely-related multi-sourcing, are all the rage. What is the essence of integration, what do you get from it and how do you make it work? I am suspicious of fashion, as anyone who has seen my wardrobe will attest. That there is a new management fad promotes interest…
Success in delivering change is dependent upon the ability of project managers and others to wield influence, build support and overcome resistance. Services, projects and companies are social entities supported by human endeavour. Personal agendas and relationships shape their functions. Project managers can engage to advantage, or ignore social influence at their peril. A new…
Access to essential information and the ability to apply it with full knowledge of its implications are essential to all services. IT Services have long depended on knowledge management. What does one have to do to keep the information flowing? The European Committee for Standardization suggests the definition: “Knowledge is the combination of data and information,…
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