Assessing Design Quality in IT Contracts
What can a customer do when drafting a contract to insulate against the risk of failure? How to implement operational measures in delivery? What can an expert do to clarify the issues for the court?
Managing a legal dispute arising from a failed IT project: Part 2
In previous articles we looked at the common reasons why IT projects go wrong and the steps parties can take to manage a project which is slipping off track. This two part article considers the resolution of a dispute through legal proceedings. In part 1 we covered the fundamental issues of preparation, issuing proceedings and…
Managing a legal dispute arising from a failed IT project: Part 1
we consider the resolution of a dispute through legal proceedings. In this part, we review the fundamental issues of preparation, issuing proceedings and evidence. Part II will look at settlement negotiations and the trial.
The Trouble with Innovation
There are few matters raising as much heat and as little light in service provision as innovation. Customers are often aggrieved that they do not gain the competitive advantage they think they have paid for. How can you gain competitive advantage from innovation by sourcing services effectively? At the start of an assignment some time…
Why do Good People Make Bad Calls in a Crisis?
Ways to make decisions well. Guarding against bias. Governance. Major incident response and making decisions under pressure.