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Tag Archives: Process

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  2. Entries tagged with "Process"

Managing a legal dispute arising from a failed IT project: Part 2

IT and Outsourcing DisputesBy William Hooper19th January 2021Leave a comment

In previous articles we looked at the common reasons why IT projects go wrong and the steps parties can take to manage a project which is slipping off track. In this two part article we consider the resolution of a dispute through legal proceedings. In part 1 we covered the fundamental issues of preparation, issuing…

Managing a legal dispute arising from a failed IT project: Part 1

IT and Outsourcing DisputesBy William Hooper13th January 2021Leave a comment

we consider the resolution of a dispute through legal proceedings. In this part, we review the fundamental issues of preparation, issuing proceedings and evidence. Part II will look at settlement negotiations and the trial.

Woman with light-bulb and blackboard

The Trouble with Innovation

Forming Service Relationships, Outsourcing and Service ManagementBy William Hooper9th September 2013Leave a comment

There are few matters raising as much heat and as little light in service provision as innovation. Customers are often aggrieved that they do not get what they have paid for. Suppliers feel hard done-by that their contributions are not valued as they should. Why does this arise and what can we do about it?…

A meteorite strikes the Earth

Why do Good People Make Bad Calls in a Crisis?

Invigorating Services, Outsourcing and Service ManagementBy William Hooper6th September 2013Leave a comment

A major incident is the stuff of nightmares. Something has already gone colossally wrong, and there is so much potential to make it worse. Reputations and more are on the line and everyone is tense. What is it that differentiates those that handle this well from those that foul it up? Process is Not Enough…

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