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Daily Archives: 9th September 2013

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The Trouble with Innovation

Forming Service Relationships, Outsourcing and Service ManagementBy William Hooper9th September 2013Leave a comment

There are few matters raising as much heat and as little light in service provision as innovation. Customers are often aggrieved that they do not get what they have paid for. Suppliers feel hard done-by that their contributions are not valued as they should. Why does this arise and what can we do about it?…

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