Business users and IT (and other services) departments love to be rude about each other. Mutual incomprehension and worse frequently reign. What can be done to establish and maintain a healthy relationship and the high quality of service alignment? The gap between Business and IT has long been deep. IT people too often have little…
A major incident is the stuff of nightmares. Something has already gone colossally wrong, and there is so much potential to make it worse. Reputations and more are on the line and everyone is tense. What is it that differentiates those that handle this well from those that foul it up? Process is Not Enough…
The degree of change required to transform service provision from a prime model to one that engages multiple suppliers is significant. The many strands involved mean that it is not a simple issue that can be bought-in and forgotten. In this article, I concentrate on the job of implementation rather than sourcing and seek to point to some…
There are many aspects of building a multi-supplier model that must be managed concurrently. This post focuses on the governance and operational conditions that must be established for successful Service Integration and Management (SIAM) and Systems Integration (SI). Not least of these is the skills and attitude needed within the retained governance. Transition No service…
Every sponsor with whom I have ever worked has wanted quick wins in the bag. This is not just impatience, although there is normally a good dose of that. A sponsor must have put their own credibility on the line in making the case for change, and needs to hold the leading coalition together, sometimes…
