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Tag Archives: Dispute Resolution

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  2. Entries tagged with "Dispute Resolution"

Managing a legal dispute arising from a failed IT project: Part 1

IT and Outsourcing DisputesBy William Hooper13th January 2021Leave a comment

we consider the resolution of a dispute through legal proceedings. In this part, we review the fundamental issues of preparation, issuing proceedings and evidence. Part II will look at settlement negotiations and the trial.

Investigation of AI

Investigating Artificial Intelligence: disputes, compliance and explainability

IT and Outsourcing DisputesBy William Hooper2nd December 2020Leave a comment

An AI system may need to be investigated as part of a dispute, for compliance or to aid explanation. This helps you define what should be investigated.

Managing failing IT and outsourcing projects

IT and Outsourcing DisputesBy William Hooper22nd September 2020Leave a comment

In a companion piece to their recent article on the reasons for IT project failure, Lee Gluyas and William Hooper review the steps that can be taken to protect a position where a project is failing but recovery is being attempted. IT projects can be lengthy and complex, especially where they are part of a…

Crashing Aeroplane

Whose fault is it anyway? Why complex IT and outsourcing projects fail

IT and Outsourcing DisputesBy William Hooper8th July 2020Leave a comment

Lee Gluyas and William Hooper review the common reasons for project failure and the steps which customers and suppliers (and those advising them) can take to minimise the risks. Complex IT and outsourcing projects are prone to delay. Some are abandoned in acrimony before completion. Whilst each failed project goes wrong for its own reasons,…

Dollar Bill

Intellectual Property – Hidden Treasure?

Forming Service Relationships, IT and Outsourcing DisputesBy William Hooper7th July 2019Leave a comment

Why ignoring the matter of intellectual property may come back to bite you. Intellectual property can sound like an esoteric subject and one that mos people manage happily to ignore most of the time. But it has some big implications.  In days of old, capital appeared to rule. Big companies owned big things and lots…

A person's head with inner workings and digitised background

Asking the Right Questions

Business Transformation, Forming Service RelationshipsBy William Hooper20th September 2016Leave a comment

The formation of a good sourcing agreement relies on clear thinking and agreement between the parties on what is to be done, why and how. The market and technology are changing so rapidly that the next agreement is likely to bear little resemblance to the last. How to make sure we ask the right questions…

A bad day at the office

Whose fault is it Anyway? Why IT Projects Fail (Part 2: The Supplier’s Fault)

IT and Outsourcing DisputesBy William Hooper4th October 2015Leave a comment

In this article, we look at common failings on the part of suppliers and steps which they can take to avoid them.

A meteorite strikes the Earth

Whose Fault is it Anyway? Why IT Projects Fail (Part 1: The Customer’s Fault)

IT and Outsourcing DisputesBy William Hooper15th September 2015Leave a comment

Common failings on the part of customers in IT project delivery and steps which they can take to avoid them.

a broken heart

Parting is Such Sweet Sorrow: Managing Service Exit

IT and Outsourcing Disputes, Outsourcing and Service ManagementBy William Hooper3rd March 2014Leave a comment

Juliet’s farewell to Romeo was full of remorseful kisses. For some approaching the end of a sourcing agreement, the move cannot come too soon. How can you minimise the pain of partition? Most attention is paid to transition in. Here we look from the perspective of the terminating operation. Why Exit? Most agreements run their…

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