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Tag Archives: Dispute Resolution

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  2. Entries tagged with "Dispute Resolution"

Dollar Bill

Intellectual Property – Hidden Treasure?

Forming Service Relationships, IT and Outsourcing DisputesBy William Hooper7th July 2019Leave a comment

Why ignoring the matter of intellectual property may come back to bite you. Intellectual property can sound like an esoteric subject and one that mos people manage happily to ignore most of the time. But it has some big implications.  In days of old, capital appeared to rule. Big companies owned big things and lots…

A person's head with inner workings and digitised background

Asking the Right Questions

Business Transformation, Forming Service RelationshipsBy William Hooper20th September 2016Leave a comment

The formation of a good sourcing agreement relies on clear thinking and agreement between the parties on what is to be done, why and how. The market and technology are changing so rapidly that the next agreement is likely to bear little resemblance to the last. How to make sure we ask the right questions…

A bad day at the office

Whose fault is it Anyway? Why IT Projects Fail (Part 2: The Supplier’s Fault)

IT and Outsourcing DisputesBy William Hooper4th October 2015Leave a comment

In this article, we look at common failings on the part of suppliers and steps which they can take to avoid them.

A meteorite strikes the Earth

Whose Fault is it Anyway? Why IT Projects Fail (Part 1: The Customer’s Fault)

IT and Outsourcing DisputesBy William Hooper15th September 2015Leave a comment

Common failings on the part of customers in IT project delivery and steps which they can take to avoid them.

a broken heart

Parting is Such Sweet Sorrow: Managing Service Exit

IT and Outsourcing Disputes, Outsourcing and Service ManagementBy William Hooper3rd March 2014Leave a comment

Juliet’s farewell to Romeo was full of remorseful kisses. For some approaching the end of a sourcing agreement, the move cannot come too soon. How can you minimise the pain of partition? Most attention is paid to transition in. Here we look from the perspective of the terminating operation. Why Exit? Most agreements run their…

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