A Stitch in Time: recovering distressed IT projects
What can you do to recover a broken IT relationship and recover an operational service?
Investigating Artificial Intelligence: disputes, compliance and explainability
An AI system may need to be investigated as part of a dispute, for compliance or to aid explanation. This helps you define what should be investigated.
Recovering a Failing IT Outsource Service
Eavesdrop on a conversation between two senior IT staff of a fictitious company charged with the successful execution of an outsourced arrangement that has just passed its two-year anniversary. Gain an insight into the difficulties they are experiencing, their search for the root causes and their development of a plan to deliver targeted improvement. The…
Asking the Right Questions
The formation of a good sourcing agreement relies on clear thinking and agreement between the parties on what is to be done, why and how. The market and technology are changing so rapidly that the next agreement is likely to bear little resemblance to the last. How to make sure we ask the right questions…
Whose fault is it Anyway? Why IT Projects Fail (Part 2: The Supplier’s Fault)
IT projects are complex, prone to delay and often fail to deliver the expected benefits, or any at all. Whilst each project is different, the reasons for failure are often similar. Sometimes the fault lies with the supplier, sometimes with the customer, frequently both. In this article, we look at common failings on the part…
Whose Fault is it Anyway? Why IT Projects Fail (Part 1: The Customer’s Fault)
IT projects are complex, prone to delay and often fail to deliver the expected benefits, or any at all. Whilst each project is different, the reasons for failure are often similar. Sometimes the fault lies with the supplier, sometimes with the customer, frequently both. In this article, we look at common failings on the part…
Parting is Such Sweet Sorrow: Managing Service Exit
Juliet’s farewell to Romeo was full of remorseful kisses. For some approaching the end of a sourcing agreement, the move cannot come too soon. How can you minimise the pain of partition? Most attention is paid to transition in. Here we look from the perspective of the terminating operation. Why Exit? Most agreements run their…
