Just when multi-supplier (also known as SIAM) contracting is starting to get under control, DevOps emerges. This article looks at the interaction of the two for the design of retained and sourced IT operations. The implications for service contracts are profound and largely un-tested. The pages of management journals have been liberally sprinkled with fads…
There is a fiction that suggests that business decisions are made on purely utilitarian grounds. Psychologists have shown convincingly that people value the avoidance of loss far more highly than capturing gains. There are many and significant implications for those seeking to implement change, particularly in an agile environment. The Agile Manifesto The Agile Manifesto and associated…
CEOs have long seen the potential for technical innovation to steal a march on their competition. Some like Google and Amazon have consummately reinvented their industries this way. Achieving the goal is however desperately difficult. What could you do to define the vision and deliver upon it? The Prize Strategists [Ref 1] have long spoken…
The reason for making any change is that there is an expectation that the new state will be sufficiently better than the current to justify the effort of undergoing the change. In business as usual, the customer needs to be sure that the service performs. Why do expected benefits so often not arise, and what…
There are few matters raising as much heat and as little light in service provision as innovation. Customers are often aggrieved that they do not get what they have paid for. Suppliers feel hard done-by that their contributions are not valued as they should. Why does this arise and what can we do about it?…
Projects have been running over-budget and late since the Pharaohs built their tombs. Since then, good practice has been published and qualifications have been established, so why do projects and programmes still go wrong? Whilst most projects slightly over-run, a significant minority goes catastrophically bad, even sinking their host companies. What can you do to…
