Investigating Artificial Intelligence: disputes, compliance and explainability
An AI system may need to be investigated as part of a dispute, for compliance or to aid explanation. This helps you define what should be investigated.
Managing failing IT and outsourcing projects
In a companion piece to their recent article on the reasons for IT project failure, Lee Gluyas and William Hooper review the steps that can be taken to protect a position where a project is failing but recovery is being attempted. IT projects can be lengthy and complex, especially where they are part of a…
Whose fault is it anyway? Why complex IT and outsourcing projects fail
Lee Gluyas and William Hooper review the common reasons for project failure and the steps which customers and suppliers (and those advising them) can take to minimise the risks. Complex IT and outsourcing projects are prone to delay. Some are abandoned in acrimony before completion. Whilst each failed project goes wrong for its own reasons,…
Intellectual Property – Hidden Treasure?
Why ignoring the matter of intellectual property may come back to bite you. Intellectual property can sound like an esoteric subject and one that mos people manage happily to ignore most of the time. But it has some big implications. In days of old, capital appeared to rule. Big companies owned big things and lots…
Whose fault is it Anyway? Why IT Projects Fail (Part 2: The Supplier’s Fault)
In this article, we look at common failings on the part of suppliers and steps which they can take to avoid them.
Whose Fault is it Anyway? Why IT Projects Fail (Part 1: The Customer’s Fault)
Common failings on the part of customers in IT project delivery and steps which they can take to avoid them.
The Failure of a Service
Summer 2014 has seen the spectacular failure of a number of services. Some important lessons have been drawn from these. What are they and how should they affect services and the way they are run? We all make mistakes. One of the key differentiators for service suppliers is the way that they recover from them.…
Parting is Such Sweet Sorrow: Managing Service Exit
Juliet’s farewell to Romeo was full of remorseful kisses. For some approaching the end of a sourcing agreement, the move cannot come too soon. How can you minimise the pain of partition? Most attention is paid to transition in. Here we look from the perspective of the terminating operation. Why Exit? Most agreements run their…
“Mind the Gap!” Business’ Relationship with IT
Business users and IT (and other services) departments love to be rude about each other. Mutual incomprehension and worse frequently reign. What can you do to establish and maintain a healthy relationship and the high quality of service alignment? The gap between Business and IT has long been deep. IT people too often have little…