Digital Transformation and Disputes
What is digital transformation? Where do the risks lie that may result in disputes between customer and supplier?
Musings on what can be known, contracting, and consequences of the unknown.
What is digital transformation? Where do the risks lie that may result in disputes between customer and supplier?
Musings on what can be known, contracting, and consequences of the unknown.
An AI system may need to be investigated as part of a dispute, for compliance or to aid explanation. This helps you define what should be investigated.
How you maximise your chances of success with AI
There are many models by which a service may be priced and a deal constructed. Whatever the approach used, there are considerations that both of the parties should weigh before they agree. What is likely to be going on and how can you obtain the best outcome? During the process of engagement between customer and…
Standardising is so inherently appealing that most people happily accept it as a good thing, until the time comes to make it work. Are you to be like the company with 800 desktop builds for each 1000 staff? What are the costs, benefits, limits and practicalities of standardising service practice? Standardisation can apply to many things:…
Business models have been around for years in one form or another. How can you use them effectively to use support plans for business transformation or outsourcing? What is a Business Model? A Business model brings together a high-level view of the whole business that addresses: Why Construct a Business Model? The nature of business…
Many a governance body and service manager sees themselves as drowning in report data, but intelligence to inform decision-making and drive the business forward is elusive. How to get to brief, succinct relevance that informs and drives performance? Why is Reporting Such a Problem? I have seen, and indeed found myself in the middle of,…