Digital Transformation and Disputes
What is digital transformation? Where do the risks lie that may result in disputes between customer and supplier?
Musings on what can be known, contracting, and consequences of the unknown.
Corporate Resilience and Continuity
The onset of the virus caught most napping. Some organisations sprang into action and responded effectively. Others are still searching government web-pages in the hope they will tell them what to do. Many will go out of business. How can you use this crisis to best improve your own corporate resilience? In 2016, Tesco managers…
Building Service Capability
The concept of “capability” has long been used in strategic analysis to establish defensible leadership. What are the capabilities that leading service providers and customers are establishing? How do you assess the difference between hype and substance? The bar of acceptable performance has always risen over time. Right now, the rate of change seems to…
Business Models: A Compelling Story
Business models have been around for years in one form or another. How can you use them effectively to use support plans for business transformation or outsourcing? What is a Business Model? A Business model brings together a high-level view of the whole business that addresses: Why Construct a Business Model? The nature of business…
Inside Change
What are the practical measures that need to be taken to establish belief in change and to manage it successfully? William Hooper reports from inside a service transformation. This article was originally published in Business Strategy Review Issue 4 2013 and is reproduced with permission. Inside Change_Business Strategy Review {Click on the link for free…
Stealing a March: Using Innovation to Beat the Competition
CEOs have long seen the potential for technical innovation to steal a march on their competition. Some like Google and Amazon have consummately reinvented their industries this way. Achieving the goal is however desperately difficult. What could you do to define the vision, business model and deliver appropriate technology to support them? The Prize Strategists…
Making SIAM Work
The degree of change required to transform service provision from a prime model to one that engages multiple suppliers is significant. The many strands involved mean that it is not a simple issue that can be bought-in and forgotten. In this article, I concentrate on the job of implementation rather than sourcing and seek to point to some…
