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Tag Archives: Customer Experience

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  2. Entries tagged with "Customer Experience"

Quality Assurance and measurement

Assessing Design Quality in IT Contracts

Forming Service Relationships, IT and Outsourcing DisputesBy William Hooper8th May 2024Leave a comment

What can a customer do when drafting a contract to insulate against the risk of failure? How to implement operational measures in delivery? What can an expert do to clarify the issues for the court?

Digital Transformation

Digital Disputes

Business Transformation, IT and Outsourcing DisputesBy William Hooper12th April 2024Leave a comment

The implications for those seeking redress in disputed digital transformation programmes. Characteristics of digital transformation. Analysing failures to determine cause.

A person's head with inner workings and digitised background

Asking the Right Questions

Business Transformation, Forming Service RelationshipsBy William Hooper20th September 2016Leave a comment

The formation of a good sourcing agreement relies on clear thinking and agreement between the parties on what is to be done, why and how. The market and technology are changing so rapidly that the next agreement is likely to bear little resemblance to the last. How to make sure we ask the right questions…

Team Strives to build a puzzle-wall

Business Models: A Compelling Story

Business Transformation, Forming Service RelationshipsBy William Hooper13th May 2014Leave a comment

Business models have been around for years in one form or another. How can you use them effectively to use support plans for business transformation or outsourcing? What is a Business Model? A Business model brings together a high-level view of the whole business that addresses: Why Construct a Business Model? The nature of business…

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