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Tag Archives: Architecture

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  2. Entries tagged with "Architecture"

WHR The Professor's Invention for Peeling potatoes

How Software Is Designed and Built

Forming Service Relationships, IT and Outsourcing DisputesBy William Hooper9th December 2024Leave a comment

How software is designed and built. Its effect on value to a customer. Waterfall, agile and hacking. Iterative design and delivery and the benefits of iteration.

Quality Assurance and measurement

Assessing Design Quality in IT Contracts

Forming Service Relationships, IT and Outsourcing DisputesBy William Hooper8th May 2024Leave a comment

What can a customer do when drafting a contract to insulate against the risk of failure? How to implement operational measures in delivery? What can an expert do to clarify the issues for the court?

Digital Transformation

Digital Disputes

Business Transformation, IT and Outsourcing DisputesBy William Hooper12th April 2024Leave a comment

The implications for those seeking redress in disputed digital transformation programmes. Characteristics of digital transformation. Analysing failures to determine cause.

Investigation of AI

Investigating Artificial Intelligence: disputes, compliance and explainability

IT and Outsourcing DisputesBy William Hooper2nd December 2020Leave a comment

An AI system may need to be investigated as part of a dispute, for compliance or to aid explanation. This helps you define what should be investigated.

Green shoots emerge from fire

Corporate Resilience and Continuity

Invigorating ServicesBy William Hooper4th June 2020Leave a comment

The onset of the virus caught most napping. Some organisations sprang into action and responded effectively. Others are still searching government web-pages in the hope they will tell them what to do. Many will go out of business. How can you use this crisis to best improve your own corporate resilience? In 2016, Tesco managers…

A bad day at the office

Whose fault is it Anyway? Why IT Projects Fail (Part 2: The Supplier’s Fault)

IT and Outsourcing DisputesBy William Hooper4th October 2015Leave a comment

In this article, we look at common failings on the part of suppliers and steps which they can take to avoid them.

A meteorite strikes the Earth

Whose Fault is it Anyway? Why IT Projects Fail (Part 1: The Customer’s Fault)

IT and Outsourcing DisputesBy William Hooper15th September 2015Leave a comment

Common failings on the part of customers in IT project delivery and steps which they can take to avoid them.

The Great Thing About Standards….

Invigorating Services, Outsourcing and Service ManagementBy William Hooper5th July 2014Leave a comment

Standardising is so inherently appealing that most people happily accept it as a good thing, until the time comes to make it work. Are you to be like the company with 800 desktop builds for each 1000 staff? What are the costs, benefits, limits and practicalities of standardising service practice? Standardisation can apply to many things:…

Team Strives to build a puzzle-wall

Business Models: A Compelling Story

Business Transformation, Forming Service RelationshipsBy William Hooper13th May 2014Leave a comment

Business models have been around for years in one form or another. How can you use them effectively to use support plans for business transformation or outsourcing? What is a Business Model? A Business model brings together a high-level view of the whole business that addresses: Why Construct a Business Model? The nature of business…

Delivering Value Quickly in Transformation Programmes

Business TransformationBy William Hooper24th October 2012Leave a comment

Every sponsor with whom I have ever worked has wanted quick wins in the bag. This is not just impatience, although there is normally a good dose of that. A sponsor must have put their own credibility on the line in making the case for change, and needs to hold the leading coalition together, sometimes…

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