How Software Is Designed and Built
How software is designed and built. Its effect on value to a customer. Waterfall, agile and hacking. Iterative design and delivery and the benefits of iteration.
Assessing Design Quality in IT Contracts
What can a customer do when drafting a contract to insulate against the risk of failure? How to implement operational measures in delivery? What can an expert do to clarify the issues for the court?
Digital Disputes
The implications for those seeking redress in disputed digital transformation programmes. Characteristics of digital transformation. Analysing failures to determine cause.
Investigating Artificial Intelligence: disputes, compliance and explainability
An AI system may need to be investigated as part of a dispute, for compliance or to aid explanation. This helps you define what should be investigated.
Corporate Resilience and Continuity
The onset of the virus caught most napping. Some organisations sprang into action and responded effectively. Others are still searching government web-pages in the hope they will tell them what to do. Many will go out of business. How can you use this crisis to best improve your own corporate resilience? In 2016, Tesco managers…
Whose fault is it Anyway? Why IT Projects Fail (Part 2: The Supplier’s Fault)
In this article, we look at common failings on the part of suppliers and steps which they can take to avoid them.
Whose Fault is it Anyway? Why IT Projects Fail (Part 1: The Customer’s Fault)
Common failings on the part of customers in IT project delivery and steps which they can take to avoid them.
The Great Thing About Standards….
Standardising is so inherently appealing that most people happily accept it as a good thing, until the time comes to make it work. Are you to be like the company with 800 desktop builds for each 1000 staff? What are the costs, benefits, limits and practicalities of standardising service practice? Standardisation can apply to many things:…
Business Models: A Compelling Story
Business models have been around for years in one form or another. How can you use them effectively to use support plans for business transformation or outsourcing? What is a Business Model? A Business model brings together a high-level view of the whole business that addresses: Why Construct a Business Model? The nature of business…
Delivering Value Quickly in Transformation Programmes
Every sponsor with whom I have ever worked has wanted quick wins in the bag. This is not just impatience, although there is normally a good dose of that. A sponsor must have put their own credibility on the line in making the case for change, and needs to hold the leading coalition together, sometimes…