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Tag Archives: Robotic process automation

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  2. Entries tagged with "Robotic process automation"

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Intellectual Property, Artificial Intelligence and Outsourcing

Forming Service RelationshipsBy William Hooper12th April 2018Leave a comment

Outsourcing contracts have long contained intellectual property clauses. How do old abuses and recent changes in technology and business influence these and what the parties should be interested in? Intellectual property (IP) has long been a difficult subject. Many have found to their cost that their rights differ from what they expect. The timing of…

The Changing Demands of Retained Service Organisations

Forming Service Relationships, Invigorating ServicesBy William Hooper2nd May 2016Leave a comment

In the 1980s it was simple: there was little sourced service. Then came the bandwagon and many jumped on, keeping the thinnest retained shell. What are the challenges now as the pendulum of fashion and practice continues to swing? Trends in the Market Some projections of future events are little more than crystal-ball gazing. Others…

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Building Service Capability

Forming Service Relationships, Invigorating ServicesBy William Hooper17th February 2016Leave a comment

The concept of “capability” has long been used in strategic analysis to establish defensible leadership. What are the capabilities that leading service providers and customers are establishing? How do you assess the difference between hype and substance? The bar of acceptable performance has always risen over time. Right now, the rate of change seems to…

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