Who We Are

Rajiv has over 23 years of experience as an IT consultant in the delivery and support of IT and outsourced services. His areas of expertise are project management, setting up a Service Management framework and rolling out Service Management processes and toolsets, collecting business requirements, and working with technical teams to deliver them. He has been involved in the design of the technical architecture and development of IT systems, development of code, code reviews, creating test strategy, test scenarios, and test cases.

His strong functional and project management skills help him to roll out big projects. He has applied gap analysis to configuration management process and associated tooling for a client with around 2,500 sites and approximately 450 of which have active network devices. Deployment involved global change management process, software asset management including software license compliance for organisations in government and private sector. His assignments have been in central and local government, local authorities, defence, healthcare, insurance, banking, and telecommunications.

Rajiv has worked with leading outsourcing providers and as an independent consultant. Rajiv is a Science Graduate with a major in Electronics and a Master’s in Business Administration with a major in finance. He is an experienced project manager and service management consultant. Rajiv is a member of the British Computing Society and has been on the board of the Project Management Institute (PMI) as Commercial Director for three consecutive years. He has been a member of the management board of the UK Chapter of the IT Service Management Forum (itSMF).

Rajiv is a leading Service Management practitioner and holds certifications as ITIL v4 Managing Professional. He is Prince 2 and PMI certified Project Management professional. He has contributed to building “SIAM Professional Body of Knowledge”. He has been on the examination panel for the exams for Project Management Professional (PMP) exam for the Project Management Institute (PMI).

Nick is an experienced enterprise software developer with more than 2 decades served in corporate & government sectors as a consultant and integrated developer working with customer teams as well as those in-house.

He has experience of large systems delivery project work in a wide range of technical roles including Senior Software Developer (Mostly C#/Java, Enterprise Document Management). He has extensive systems integration experience and has been a customer-facing consultant in many assignments

He has also assisted in the investigation and reporting of failed IT and disputed intellectual property in software development.

He frequently undertakes analysis and design over the complete software development life cycle, including planning and hands-on implementation.

He has used his extensive skills to undertake automation of system build and DevOps in the enterprise. He has also led technical teams and mentored junior colleagues. He is particularly strong in data analytics.

Nick has long had a keen personal interest in gaming and game development technologies and has both worked and entertained himself in games development and 3D programming, contributing to crowd-funded applications development.

He holds a Bachelor’s degree with honours in Zoology from UCNW Bangor and holds a post-graduate diploma in Computing from UCW Swansea.

Nick has worked for large organisations including WS Atkins, Xerox, FMC Subsea International, and small.

He now combines his professional and personal computing interests with the duties of a carer. When his wife and children permit him, he is a keen skateboarder and home improvement labourer.

Sue has over 25 years’ experience in leading and driving business and technology changes across several industries, with a successful track record of delivering business transformation outcomes.
She is a highly motivated professional who can and has operated at all levels. With a range of extensive business analysis, facilitation, consultancy, and project management skills, gained through hands on experience,
Sue was initially involved in requirements gathering, design and development of a financial services software package that was adopted by many of the leading banks and insurance companies, where she successfully implemented the package across multiple countries.
She has strong project management and communication skills, with the capability to provide a strategic liaison between business and IT disciplines and has held key roles in software companies, Innovation Group and Iotatech where she has been accountable for project deliveries across UK, South African and Europe.
Sue has also worked in a specialist consulting firm, Enzyme International and in large companies such as IBM where she has experience in large-scale, multi workstream, integrated delivery and multi-vendor services. She also played a pivotal role in assembling the case to support a legal IT dispute, providing analysis and documentation on all aspects of the project from initial scope and project initiation to project planning, requirements definition, IT development and agile processes, testing and fitness for purpose.
Sue is a Chartered IT and Insurance professional, a member of BCS the Chartered Institute for IT, an Associate of the Chartered Insurance Institute (ACII), and a Chartered Insurance Practitioner (CIP).
She is a Senior Associate of the Academy of Experts and a member of the Project Management Institute (PMI) and holds a BA (Hons) in Insurance and Financial Management.