Results bouncing off a trampoline

Building Service Capability

The concept of “capability” has long been used in strategic analysis to establish defensible leadership. What are the capabilities that are being established by leading service providers and customers? How do you assess the difference between hype and substance? The bar of acceptable performance has always risen over time. Right now, the rate of change…

Galileo Galilei portrait, holding telescope with a starry sky

Project Delusion

Projects have been running over-budget and late since the Pharaohs built their tombs. Since then, good practice has been published and qualifications have been established, so why do projects and programmes still go wrong? Whilst most projects slightly over-run, a significant minority goes catastrophically bad, even sinking their host companies. What can you do to…