Director of Oareborough Consulting

Recovering a Failing IT Outsource Service

Eavesdrop on a conversation between two senior IT staff of a fictitious company charged with the successful execution of an outsourced arrangement that has just passed its two-year anniversary.  Gain an insight into the difficulties they are experiencing, their search for the root causes and their development of a plan to deliver targeted improvement.  The…

A meteorite strikes the Earth

GDPR: An Impending Apocalypse?

The General Data Protection Regulation (GDPR) becomes effective on 25th May 2018. Those who assume that this is all to do with IT and Security are likely to have a rude surprise. Are you ready or is a serious threat hanging over you? St John the Divine prophesied the Four Riders of the Apocalypse: Conquest, War, Famine and…

Getting Multiple Suppliers to Work Together

Multi-supplier service is all the rage, together with its linking agent Service Integration and Management (SIAM). Wonderful in theory… How does one practically get multiple parties to collaborate towards a common end? It was recognised early in the development of multi-supplier models that there needed to be a unifying agent. A great deal of time…