Advisory Services

You thrive through building justifiable confidence in well-formed service relationships founded on trust. We make it easier for businesses to work with their strategic partners throughout the service life-cycle. This results in lower cost, higher performance, improved alignment to your strategy and more effective engagement of your suppliers’ capabilities (whether internal or external).

We help you to form new service relationships, to put your strategy into action and to recover the performance and relationship when the business need and service diverge. We combine strategic insight with practical experience to deliver change that works and is sustained.

We have delivered some of the world’s largest IT services and major applications as well as Business Process Outsourcing.

Sourcing Advisory

We help you select your strategy and run the process of sourcing for you. We bring clear thinking, rigour, method and drive. This delivers a strong agreement and service that takes your business forward and captures savings.

Invigorate Performance

We run transition and transformation for you, getting the best from your suppliers and assuring obligations are fulfilled. We build effective applications, services, governance and relationships. This delivers high service performance and the capability to keep it working.

In addition to Service Integration and Management (SIAM), we have implemented cloud-brokering in clients seeking to move towards the application of DevOps ways in concert with Agile. We have also delivered under more traditional Waterfall techniques that still have their place.

Recover Relationships

In the event of a fundamental break-down of performance and trust, the engagement of an impartial third-party can help to resolve disputes. Investigation and reporting addresses what happened and who made which contributions. Resolution involves addressing the parties desired outcomes and developing a path towards a state that both can accept. We can work in a variety of roles, supporting your business and legal team.

Transform Business

We support you in setting direction and defining the capabilities needed. We design, plan and deliver the approach to major change. This supports stakeholders and the organisations they lead, delivering the vision and capturing benefits.

Much of our work has involved digital transformation, in which new technologies are exploited to bring innovation to business models to gain and sustain a competitive lead.

Business Transformation involves many elements of the business in the coordinated delivery of change. There are significant demands of the sponsor and leadership team to establish the vision and commit resource. We guide and support you through a structured method supported by research and practical experience. This supports you in leading your organisation as rapidly as practicable to deliver benefits and manage risks.

William Hooper’s Experience

William works in the delivery of transformational change, supporting his clients in capturing the greatest benefit from their IT and BPO services. His work combines strategy, sourcing advisory, operational delivery, financial and commercial aspects, including the resolution of disputes. Assignments have been in financial services, central and local government, police, healthcare, insurance, education, pharmaceuticals, manufacturing and engineering. He has supported both internal service provision and the development of sourced services.

William has worked with leading outsourcing providers and PA Consulting, a management consultancy. He is a qualified accountant (ACMA), chartered engineer (CEng), an experienced project and programme manager, is skilled in service management, is a chartered IT Professional, a member of the British Computing Society and holds an MBA degree from London Business School. As a leading Service Integration and Management (SIAM) practitioner, he was asked to join the international group that together wrote the “SIAM Professional Body of Knowledge”.

Free Exploratory Consultation

Please use the form for a free initial exploration of issues and consultation. Early intervention can help to define the situation, issues to be addressed, the options for doing so and the services needed.

By defining a clear vision and objective, those involved in delivery know what is required of them, the outcomes sought and the value of delivery. They can then make intelligent choices when faced with the need to take decisions.

“The two most important days in your life are the day you are born and the day you find out why.”

Mark Twain